The Search is on for New Luxury (Secret) Service Inspectors
Are you up for the job to be one of 25 New Mystery Inspectors for Small Luxury Hotels of the World™?
by Heather Cassell
It’s an elite team in an elite world that is suave and stealth at checking out the crème de la crème of boutique, independently-owned hotels that form Small Luxury Hotels of the World‘s collection.
The luxury boutique hotelier is celebrating its 25th anniversary with a global search to find 25 new hotel inspectors to join its worldwide team of “secret” agents.
The luxury boutique hotelier owns more 520 luxury hotels in 80 countries around the world that all need to be checked for upholding SLH’s high standards of luxurious excellence across its worldwide portfolio.
Applications for this unique position start today and end August 31. To apply, visit www.slh.com/mi.
Oh, but there is a catch you have to be a regular guest of SLH’s hotels to apply.
That’s right SLH’s Mystery Inspector program is the only one hotel inspection program of its kind that uses real guests and their experiences to make sure that its member hotels come up to snuff. The boutique hotel’s mystery inspectors are professionals, made up of loyal SLH guests who travel frequently and incorporate their undercover assignments into their own travel plans, whether visiting a city on business, taking a family holiday, exploring the world in retirement or just travelling the world in style.
SLH’s unique approach to its inspection program stems from the belief that a real luxury hotel experience cannot be determined by a clinical tick list and requires assimilation into its clientele. Appreciating the fact that guests have different tastes and requirements, and that SLH does not offer cookie cutter hotels, Mystery Inspectors are in tune with the brand and look at the experience as a whole, from start to finish, as a guest. This includes everything from drinks by the pool and a signature spa treatment to borrowing a kayak or enjoying a Michelin-starred meal.
“The fact that our inspection program is undertaken by SLH guests themselves is a real factor that differentiates us from other luxury hotel brands,” says Tim Davis, global director of marketing at SLH. “These are real SLH customers talking about the things that really matter to them when on holiday or business and staying in a luxury property, not someone who inspects hotels for a living and is immune to what gives a hotel that exceptional ‘SLH feel.’”
All of this, of course, is in addition to having that essential eye for detail. Guests staying at a selection of SLH’s city centre hotels this August can see whether they up to the task and cut the mustard by keeping their eyes peeled for some of the finer details that might not seem quite right – items that wouldn’t get past an SLH mystery inspector in their quest for perfection.
The mystery inspectors feed into an overall quality assurance program that is integral to the SLH brand.
Hotels are continuously monitored to ensure that they are upholding the high standards of quality, service, and experience that SLH guests can expect via inspection, Club reviews, customer feedback and online review insight.
Currently, SLH hotels are inspected rigorously as part of the criteria to join the brand, and once every 12-18 months thereafter.
“SLH prides itself on the quality and unique experience that can only be found at independently owned properties, and the opportunity to become one of our undercover agents is an opportunity that should not be missed!” says Tim.
Just remember, being a mystery inspector is no picnic – unless it’s an option on the room service menu of course!
To contract an original article, purchase reprints or become a media partner, contact .
Your next destintion