Return Policy

© 2011 Girls That Roam. All Rights Reserved. Last revised on August 15, 2011.

If you are unhappy with any products you receive directly from us, you may return them undamaged, within 30 days of the day we shipped them, and we will refund your purchase price, minus the shipping charges and a restocking fee of 20 percent of the price of the item(s) returned. You will receive a full refund including shipping costs if the return is a result of our error. To qualify for the refund, however, the product(s) must arrive at our warehouse within 30 days of the original shipment and in the same condition we shipped it–i.e. resellable as new, undamaged merchandise. Please repack the products carefully to avoid damage in transit. Products that cannot be opened will not be accepted for return. For our customers’ protection, we destroy all credit card information after 30 days and therefore cannot credit your account if the products are received after 30 days. If you believe there will be a problem with the product reaching us within the 30 day period be sure to  to make special arrangements.

For our customers’ protection, we maintain a very high level of meticulous quality control on products shipped out of the Girls That Roam warehouse. Once in a great while a customer will inform us that they open a package and there has been some damage in shipment. In the event you receive a package that is damaged, please contact us immediately. If we make a mistake, i.e., it is the result of our error, we will, of course, refund to you the shipping costs.

If the said product to be returned is from a third-party affiliate, please contact the affiliate the product was purchased from. Girls That Roam is not responsible for affiliate businesses damaged products or return policies, so please read affiliate and third-party return policies prior to purchasing products.

The refund policy is only valid for merchandise, not services (travel arrangements, travel insurance, home exchange, and other programs or other services), special events, or vacation packages.

If you are planning on returning an item(s) please  or call 00-1-415-221-3541 to request a return authorization number.